Remotely Access University Resources (.docx) — Instructions for connecting to the University network from off campus
Access When You're Away (.docx) — Information on accessing University resources when you are away from your office computer
UI Microsoft Exchange E-mail Creation Requests — Links to have a new Microsoft Exchange e-mail account created for a user, a shared departmental account, or for a resource
Macintosh Keychain Reset — Directions on how to reset a Macintosh 10.4 keychain after changing the login password
UI Wireless Macintosh IOWA Domain Authentication — This Apple article (#303471) documents the steps to enable HawkID-based single sign-on for 10.4.6 to 10.4.11
UI Wireless Configuration Instructions — The University of Iowa ITS Help Desk instructions for configuring various operating systems to work with the campus wireless service
Microsoft Office Open XML File Format Converter (Download) — Converts files that use the new Office Open .XML file formats
Eject a CD or DVD disc— Directions on how to eject a CD or DVD disc when normal methods for ejecting it have not succeeded
Reset the PRAM and NVRAM — Information on resetting the parameter random access memory (PRAM) and nonvolatile RAM (NVRAM) on Macintosh computers
Uninstalling Norton AntiVirus 10 for Mac — Norton page containing removal steps
StuffIt Expander — A standalone extractor utility for Macintosh OS X
ITS Computer Security Information — Information on keeping your computer safe and secure
ITS Anti-Spam Tool — Information on reducing the amount of spam mail you receive
HawkID Password Changes — Reset your University HawkID password online
- When utilizing the Migration Assistant to move user data, remember that this will only work with local user accounts and will not work with HawkID accounts.
- When emptying the Trash, if a message appears about unable to complete the operation, hold down the "Option" key when selecting Finder | Empty Trash.
For more information about accessing files on and off campus, click here.