Apple Macintosh Help

General information  |  Troubleshooting tips  |  Data access  |  Network printing

General Information

Remotely Access University Resources (.docx) — Instructions for connecting to the University network from off campus

Access When You're Away (.docx) — Information on accessing University resources when you are away from your office computer

UI Microsoft Exchange E-mail Creation Requests  — Links to have a new Microsoft Exchange e-mail account created for a user, a shared departmental account, or for a resource 

Macintosh Keychain Reset — Directions on how to reset a Macintosh 10.4 keychain after changing the login password

UI Wireless Macintosh IOWA Domain Authentication — This Apple article (#303471) documents the steps to enable HawkID-based single sign-on for 10.4.6 to 10.4.11

UI Wireless Configuration Instructions — The University of Iowa ITS Help Desk instructions for configuring various operating systems to work with the campus wireless service 

Mac 10.6/10.7 Remote Desktop Connection (.doc) — A guide to using the built-in remote desktop feature from a Macintosh OS X computer (Download software)

Microsoft Office Open XML File Format Converter (Download) — Converts files that use the new Office Open .XML file formats

Eject a CD or DVD disc—  Directions on how to eject a CD or DVD disc when normal methods for ejecting it have not succeeded

Reset the PRAM and NVRAM — Information on resetting the parameter random access memory (PRAM) and nonvolatile RAM (NVRAM) on Macintosh computers 

Uninstalling Norton AntiVirus 10 for Mac — Norton page containing removal steps

StuffIt Expander — A standalone extractor utility for Macintosh OS X

ITS Computer Security Information — Information on keeping your computer safe and secure

ITS Anti-Spam Tool — Information on reducing the amount of spam mail you receive

HawkID Password Changes  — Reset your University HawkID password online

Troubleshooting Tips

  • When utilizing the Migration Assistant to move user data, remember that this will only work with local user accounts and will not work with HawkID accounts.
  • When emptying the Trash, if a message appears about unable to complete the operation, hold down the "Option" key when selecting Finder | Empty Trash.

Data Access

On Campus
Off Campus

For more information about accessing files on and off campus, click here.

Network Printing

  • Mac OS X network printing (.docx) — Directions for connecting Macintosh OS X computers to a network printer set up within the IOWA domain
  • Print accounting — Information about the ITS managed print accounting system