Beginning in 1995, the College of Liberal Arts employed staff to assist departmental faculty and staff in their use of computing technology for their administrative and instructional needs. While increased use of computing technologies, including e-mail, the Internet, electronic forms, and the like, represent opportunity for enhanced productivity and communication, it also presents the challenge of increasing the complexity of day-to-day work. The increasing number of technology positions at the College is evidence of this environmental shift. View the TS Staff directory
Below is an outline of our expectations for the support provided by our Computing Consultants. Please feel free to contact Lance Bolton if there are issues that you feel are not described adequately here. (Please keep in mind that this will always be a work-in-progress and is revised periodically, as the need arises.)
What We Do
- Work with faculty & staff on the selection of new PC/Mac systems
- Support faculty & staff PC/Mac systems in UI main campus offices
—Troubleshoot and repair hardware
—Troubleshoot and assist with software for Windows & Mac systems - Support standard applications: Internet browsers, Microsoft Office365 (incl. Word, Excel, Powerpoint & Access)
- Install and support faculty/staff office computers, including data and application migration to new systems
- Record and verify computer asset placement to facilitate collegiate replacement of aged systems
- Coordinate support calls with ITS Help Desk (4-4357)
- Support college-funded Instructional Computing Facilities where present (not ITC labs)
- Administer user training
—Informal one-on-one user training (new users, computers, tools, etc.)
—Periodic topical user meetings and seminars
—CLAS Technology Services e-mail announcements
As time permits, we
- Support other, department-specific software
- Install & support computers in the offices of teaching and research assistants
Special Notes
- We do not troubleshoot personally-owned computers or provide support for home networks
CLAS Technology Services Staff Directory
Name | Phone | Office | |
---|---|---|---|
Rebekah Ahrens Senior Application Developer |
rebekah-ahrens@uiowa.edu | 319-335-1954 | 38 MH |
Scott Allendorf Senior Systems Administrator |
scott-allendorf@uiowa.edu | 319-335-0003 | 303A MLH |
Brian Bacher IT Support Consultant |
brian-bacher@uiowa.edu | 319-335-1512 | 303A MLH |
Erik Billeci IT Support Consultant |
erik-billeci@uiowa.edu | 319-335-0140 | 38 BB |
Lance Bolton Senior Director of IT |
lance-bolton@uiowa.edu | 319-335-3554 | 38 MH |
Matthew Brockman Senior Systems Administrator |
matthew-brockman@uiowa.edu | 319-335-2730 | 303A MLH |
Hugh Brown Senior Systems Administrator |
hugh-brown@uiowa.edu | 319-384-2073 | 303A MLH |
Nick Carino-Marek Senior IT Support Consultant |
nicholas-carino-marek@uiowa.edu | 319-335-0163 | 232 JH |
Bradley Carson Senior Systems Administrator |
bradley-carson@uiowa.edu | 319-353-2243 | 303A MLH |
Michael Ciha IT Support Analyst |
michael-ciha@uiowa.edu | 319-384-4204 | E127 CB |
Aran Cox Senior Systems Administrator |
aran-cox@uiowa.edu | 319-335-0747 | 303A MLH |
Alfredo Filerio Application Programmer |
38 MH | ||
Peter Franke IT Support Consultant |
peter-franke@uiowa.edu | 319-335-1471 | E127 CB |
Mark Fullenkamp Senior Application Developer |
mark-fullenkamp@uiowa.edu | 319-353-2341 | 21 SH |
Jennifer Graham Senior Application Developer |
jennifer-l-arnold@uiowa.edu | 319-335-1703 | 38 MH |
Ryan Hallock IT Support Analyst |
ryan-hallock@uiowa.edu | 319-335-3744 | 210A VAN |
Philip Haworth IT Support Analyst |
philip-haworth@uiowa.edu | 319-467-3957 | 422 EPB |
John Hayes IT Support Analyst |
john-hayes@uiowa.edu | 319-467-3974 | ABW 346 |
Mike Hendrickson Mac Systems Administrator |
mike-hendrickson@uiowa.edu | 319-335-2768 | E326 AJB |
David Henson IT Support Consultant |
david-henson@uiowa.edu | 319-335-0140 | 38 BB |
Hans Hoerschelman Lead Application Developer |
hans-hoerschelman@uiowa.edu | 319-335-0132 | 38 MH |
Dan Holstad Senior Systems Administrator |
dan-holstad@uiowa.edu | 319-335-0748 | 303A MLH |
Griffin Idleman IT Support Consultant |
griffin-idleman@uiowa.edu | 319335-5543 | E149 VAB |
Alex Junk Business Intelligence Architect |
alexander-junk@uiowa.edu | 319-384-3629 | 38 MH |
Liz Montag IT Support Analyst |
elizabeth-montag@uiowa.edu | 319-467-3978 | 228 SH |
Emily Pelikan IT Support Consultant |
emily-pelikan@uiowa.edu | 319-467-3987 | 228 SH |
Trent Petersen Senior IT Support Consultant |
trenten-petersen@uiowa.edu | 319-353-3616 | G14 SLP |
Bryan Ringen IT Support Consultant |
bryan-ringen@uiowa.edu | 319-335-0149 | E127 CB |
Adam Skibbe Systems Administrator |
adam-skibbe@uiowa.edu | 319-335-0157 | 316 JH |
Jenifer Steil IT Director |
jenifer-steil@uiowa.edu | 319-384-1913 | 38 MH |
Terry Tharp IT Support Consultant |
terry-tharp@uiowa.edu | 319-467-1173 | 209 MH |
JJ Urich Director Research, Unix Systems & Infrastructure |
joseph-urich@uiowa.edu | 319-335-0750 | 303A MLH |
John Winget IT Support Consultant |
john-a-winget@uiowa.edu | 319-335-1869 | 1212 VOX |
Meliza Wise Senior Business Intelligence Analyst |
romeliza-wise@uiowa.edu | 319-353-2639 | 38 MH |
Jessica Yoder IT Project Coordinator |
jessica-yoder@uiowa.edu | 319-467-1562 | 38 MH |