About Us: CLAS Technology Services

Beginning in 1995, the College of Liberal Arts employed staff to assist departmental faculty and staff in their use of computing technology for their administrative and instructional needs. While increased use of computing technologies, including e-mail, the Internet, electronic forms, and the like, represent opportunity for enhanced productivity and communication, it also presents the challenge of increasing the complexity of day-to-day work. The increasing number of technology positions at the College is evidence of this environmental shift.  View the TS Staff directory

Below is an outline of our expectations for the support provided by our Computing Consultants. Please feel free to contact Jonna Higgins-Freese if there are issues that you feel are not described adequately here. (Please keep in mind that this will always be a work-in-progress and is revised periodically, as the need arises.)

What We Do

  • Work with faculty & staff on the selection of new PC/Mac systems
  • Support faculty & staff PC/Mac systems in UI main campus offices 
    —Troubleshoot and repair hardware 
    —Troubleshoot and assist with software for Windows & Mac systems
  • Support standard applications: Internet browsers, Microsoft Office365 (incl. Word, Excel, Powerpoint & Access)
  • Install and support faculty/staff office computers, including data and application migration to new systems
  • Record and verify computer asset placement to facilitate collegiate replacement of aged systems
  • Coordinate support calls with ITS Help Desk (4-4357)
  • Support college-funded Instructional Computing Facilities where present (not ITC labs)
  • Administer user training 
    —Informal one-on-one user training (new users, computers, tools, etc.)
    —Periodic topical user meetings and seminars
    —CLAS Technology Services e-mail announcements

As time permits, we

  • Support other, department-specific software
  • Install & support computers in the offices of teaching and research assistants

Special Notes

  • We do not troubleshoot personally-owned computers or provide support for home networks


CLAS Technology Services Staff Directory

Name Email Phone Office
Senior Application Developer
    38 MH
Scott Allendorf
Senior Systems Administrator
scott-allendorf@uiowa.edu 319-335-0003 303A MLH
Jonna Higgins-Freese
Senior Director of IT
jonna-higgins-freese@uiowa.edu 319-467-3947 38 MH
Matthew Brockman
Senior Systems Administrator
matthew-brockman@uiowa.edu 319-335-2730 303A MLH
Hugh Brown
Senior Systems Administrator
hugh-brown@uiowa.edu 319-384-2073 303A MLH
Bradley Carson
Senior Systems Administrator
bradley-carson@uiowa.edu 319-353-2243 303A MLH
Aran Cox
Senior Systems Administrator
aran-cox@uiowa.edu 319-335-0747 303A MLH
Alfredo Filerio
Application Programmer


  38 MH
Mark Fullenkamp
Senior Application Developer
mark-fullenkamp@uiowa.edu 319-353-2341 21 SH
Jennifer Graham
Senior Application Developer
jennifer-l-arnold@uiowa.edu 319-335-1703 38 MH
Hans Hoerschelman
Lead Application Developer
hans-hoerschelman@uiowa.edu 319-335-0132 38 MH
Dan Holstad
Senior Systems Administrator
dan-holstad@uiowa.edu 319-335-0748 303A MLH
Alex Junk
Business Intelligence Architect
alexander-junk@uiowa.edu 319-384-3629 38 MH
Adam Skibbe
Systems Administrator
adam-skibbe@uiowa.edu 319-335-0157 316 JH
JJ Urich
Director Research, Unix
Systems & Infrastructure
joseph-urich@uiowa.edu 319-335-0750 303A MLH
Meliza Wise
Senior Business Intelligence Analyst
romeliza-wise@uiowa.edu 319-353-2639 38 MH
Jessica Yoder
IT Project Coordinator
jessica-yoder@uiowa.edu 319-467-1562 38 MH

Rupanti Bose
Business Intelligence Analyst

rupanti-bose@uiowa.edu   38 MH
Katherine Michalski
Application Programmer
katherine-michalski@uiowa.edu   38 MH