Email

Best Practices

Be sure to read Best Practices for E-Mail at the University of Iowa.

Hawkmail

CLAS Linux Group does not provide mail service. Information Technology Services (ITS) does provide the Hawkmail email service. For help with Hawkmail and other related services, see Hawkmail Support.

CLAS Linux Group will provide help for problems with Hawkmail on supported email clients run on supported equipment. However, the CLAS Linux Group cannot provide any help for server-related problems. Supported Hawkmail clients include Microsoft Outlook Web Access (OWA). Common client-related problems would include the application not launching, font or plugin problems, and archiving to local disk. Common server-related issues include quota, blocked mail, and bounced mail.

Linux Email Clients

All Linux workstations supported by the CLAS Linux Group team have alpine (a text-based mail application formerly known as pine) and Thunderbird (a graphical mail client). To start alpine, simply type alpine in a terminal window and press the Enter key. Similarly, to start Thunderbird, click the icon on the toolbar at the top of your screen that is a picture of a blue bird carrying an envelope.

The CLAS Linux Group will not configure your Linux email client for you. If you have questions or need help configuring a Linux email client, contact your mail service provider.