Beginning in 1995, the College of Liberal Arts employed staff to assist departmental faculty and staff in their use of computing technology for their administrative and instructional needs. While increased use of computing technologies, including e-mail, the Internet, electronic forms, and the like, represent opportunity for enhanced productivity and communication, it also presents the challenge of increasing the complexity of day-to-day work. The increasing number of technology positions at the College is evidence of this environmental shift.  View the TS Staff directory

Below is an outline of our expectations for the support provided by our Computing Consultants. Please feel free to contact Jonna Higgins-Freese if there are issues that you feel are not described adequately here. (Please keep in mind that this will always be a work-in-progress and is revised periodically, as the need arises.)

What We Do

• Work with faculty & staff on the selection of new PC/Mac systems
• Support faculty & staff PC/Mac systems in UI main campus offices 
  —Troubleshoot and repair hardware 
  —Troubleshoot and assist with software for Windows & Mac systems
• Support standard applications: Internet browsers, Microsoft Office365 (incl. Word, Excel, Powerpoint & Access)
• Install and support faculty/staff office computers, including data and application migration to new systems
• Record and verify computer asset placement to facilitate collegiate replacement of aged systems
• Coordinate support calls with ITS Help Desk (4-4357)
• Support college-funded Instructional Computing Facilities where present (not ITC labs)
• Administer user training 
  —Informal one-on-one user training (new users, computers, tools, etc.)
  —Periodic topical user meetings and seminars
  —CLAS Technology Services e-mail announcements

As time permits, we

• Support other, department-specific software
• Install & support computers in the offices of teaching and research assistants

Special Notes

• We do not troubleshoot personally-owned computers or provide support for home networks

CLAS Technology Services Staff Directory